CapacityCCaaS
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UCaaS · CCaaS · AI

Powerful CCaaS Platform

Numbers, porting, IVRs, AI agent assist and contact center queues for every business on your platform.

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Instant numbers

Search by area code and go live in seconds.

Self-serve porting

Bring numbers over with a guided transfer request.

IVR builder

Press-1 menus that route to people, queues or menus.

Call queues

Longest-idle, round-robin and ring-all distribution.

Multi-tenant

Every customer gets an isolated workspace.

Extensions

Users, agents and voicemail per extension.

Contact center, built in

Every call answered. Every agent at their best.

A full contact center sits inside every Capacity CCaaS workspace: smart routing, AI coaching on every call, live supervision and the deep reporting managers need.

36+

contact center features

AI

coaching on live calls

24/7

real-time wallboards

0

carriers needed for World ID

AI agent assist

Live transcripts, mood detection, suggested replies and objection handling while the call happens.

Smart queues & routing

Longest-idle, round-robin and ring-all, with IVR menus that get callers to the right person fast.

Live wallboards

Calls waiting, longest wait and agent states on the big screen, updating second by second.

Deep analytics

Service level, speed of answer, handle time, abandonment, heatmaps and agent scorecards.

Manager reports

Daily queue reports with per-agent results, export and print in one click.

Recording & compliance

Consent announcements, retention rules, access logs and automatic masking of card numbers.

Ready to run a smarter contact center?

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